Check prerequisites before taking action
An app password usually protects access on one device, while a recovery phrase may restore the underlying wallet accounts. Reset options depend on the actual software and backup state; the two credentials are not interchangeable.
- 01
Stage 1
Check whether the issue is the device lock or the app’s local unlock password.
- 02
Stage 2
Verify the offline recovery phrase before reinstalling or erasing app data.
- 03
Stage 3
Only after confirming the backup, follow the verified recovery or local reset instructions.
- 04
Stage 4
Check account addresses and networks once access is restored.